TERMS & CONDITIONS
CUSTOMER CARE
Welcome
Welcome to our website. By accessing or purchasing from our online store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
Products
All of our soaps, body oils and botanical products are handcrafted in small batches. Due to the handmade nature of our products, slight variations in colour, scent, weight and appearance are natural and should be expected. These variations do not affect the quality or performance of the product.
Ingredients
A full list of ingredients is provided for every product. Customers are responsible for reviewing ingredient lists before purchasing.
If you have allergies or sensitive skin, we recommend performing a patch test before full use.
We cannot accept responsibility for allergic reactions or sensitivities to ingredients.
Product Information
Our products are intended for cosmetic use only.
The information provided on this website is not intended to diagnose, treat, cure or prevent any medical condition and should not replace professional medical advice.
Pricing
All prices are displayed in South African Rand (ZAR) and are subject to change without prior notice.
Orders
Orders are processed once payment has been received.
We reserve the right to refuse or cancel any order where necessary, including in cases of pricing errors, stock shortages or suspected fraudulent activity.
PRIVACY & SAFETY
Intellectual Property
All product names, photography, artwork, branding, written content and designs remain the intellectual property of the business and may not be copied or reproduced without written permission.
Privacy
Your personal information is used solely for processing your order and providing customer service. We do not sell or share your personal information with third parties except where required to fulfil your order or comply with legal obligations.
Limitation of Liability
Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental or consequential damages arising from the use or misuse of our products.
Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Contact
If you have any questions regarding these Terms & Conditions, please contact us using the contact details provided on our website.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments